Communicating Effectively QQI 4
Programme Aim
To provide the learner with the knowledge, skills and capacity to communicate effectively in a variety of everyday situations.
1. Describe the different office services, duties and responsibilities performed within an organisation 2.Explain the different communication media used in the office environment
3.Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification
4.Explain the concept of data protection
5.Discuss limitation of damage to persons and property in the event of emergencies
6.Perform routine office tasks using a range of office equipment and technology
7.Communicate information effectively on behalf of self and others using a range of media
8.Process a range of business documents according to established procedures
9.Use a paper based system and a computer system to enter and retrieve data
10.Process incoming and outgoing calls including conveying information accurately
11.Apply safe working practices including care of office equipment
12.Maintain an organised, tidy and pleasant working environment.
Target Award
QQI Office Skills – 4M2070
Start Date: 09-10-2023 Hours/week: 02 Hrs 00 Mins Duration: 25 weeks
No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme.
Age Requirements
Please see course details for minimum age requirements.
For further information on Learner Profile please refer to relevant section of the Programme Descriptor.
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| Communications (Community) | Communications (4N0689) | QQI |
1. Explain some impacts of current communications and information technologies on learning activities, social and work life, to include personal computers, digital, mobile and internet technologies
2. Outline elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation
3. Communicate a range of messages effectively using visual aids and non-verbal communication tools and strategies, to include images, signs, non-verbal aspects of speech, appearance, colour and the surrounding environment.
4. Interpret images, to include work-related photos and diagrams, charts, maps, graphics,
advertisements, pop videos, logos, statistical information.
5. Demonstrate listening skills for a range of purposes, to include use of eye contact, seeking clarification, note-taking, summarising and paraphrasing
6. Demonstrate a range of reading techniques, to include skimming, scanning, in-depth study,
identifying key points, extracting information, evaluating bias and purpose
7. Extract the main facts, ideas, issues and opinions from a variety of aural and written sources,
to include spoken and written media texts and material relevant to a vocational area
8. Use drafting, editing and proof-reading skills to write routine documents with accurate
punctuation, spelling and sentence structure, to include creative material and work-related
reports, electronic correspondence, forms, letters, memos and minutes
9. Interact effectively with others in different contexts, including discussion with peers, one-toone, in a group/team, working under supervision, oral presentation, formal interview and
for the purposes of informing and persuading
10. Plan for clear communication including contextual factors such as social, physical, relational,
genre
11. Use at least one medium of communications and or information technology to exchange
information with another user.