Customer Service and Teamworking QQI 4
Programme Aim
To equip the learners with the necessary knowledge, skills and competencies to provide effective and efficient customer service in work, social, voluntary and community environments under supervision. To equip the learner with the relevant knowledge, skill and competence to participate as an effective member of a team.
Target Award
QQI Office Skills – 4M2070
Start Date: 07-09-2023 Hours/week: 04 Hrs 00 Mins Duration: 14 weeks
No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme.
Age Requirements
Please see course details for minimum age requirements.
For further information on Learner Profile please refer to relevant section of the Programme Descriptor.
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| Customer Service | Customer Service (4N1989) | QQI |
| Teamworking (4N1169) | Teamworking (4N1169) | QQI |
To facilitate the learner in identifying the key roles of a range of individuals involved in providing Customer Service and the relevant legislation that underpins it.
To assist the Learner in acquiring knowledge of the basic principles of Customer Service.
To provide a forum for the learner to effectively participate in group activities that contribute to effective Customer Care in a work, social, voluntary or community environment.
To assist the learner to develop the language, literacy and numeracy skills related to customer Service through the medium of the module themes and content.
To identify different types of teamwork in a variety of settings; social, vocational and
educational.
To enable the learner to be an effective participant in a team.
To promote an awareness of the dynamics of teams.
To acquaint the learner with the skills needed to give and accept appropriate feedback as a member of a team.
To assist the learner to develop the language, literacy and numeracy skills related to teamworking through the medium of the module themes and content.