Professional Reception & Customer Care Skills (Business Studies)
Course Description
This one-year Level 5 Award course will equip learners with a diverse range of skills for the modern office environment. With an emphasis on customer care, it will particularly equip learners for reception duties in a range of environments. It caters for those at entry level or those wishing to upskill and/or change career/return to the workplace. You will develop general office skills and become technically proficient in an administration/office environment.
Career Opportunities
Hotels, Hospitality settings
Corporate/Business settings
Legal and medical offices
Higher Education Progression
Learners can pursue further qualifications at Level 6, 7 or 8. A Career Guidance Counsellor is available throughout the year for one-to-one mentoring and to assist with applications to further education facilities.
Work Placement
Learners must find and complete work experience placements in a related area – this will consist of a 2-week block, at a specified period during the academic year. This enables learners to gain valuable experience in the sector and apply their learning in a work environment.
Target Award
QQI Business Studies – 5M2102
Start Date: 11-09-2023 Hours/week: 28 Hrs 00 Mins Duration: 38 weeks
NFQ Level 4 or equivalent when accessing a Level 5 programme.
CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English
Mature learner entry requirements available via the local ETB pathway
Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners) *Each provider may have additional requirements, not outlined above.
Age Requirements
Minimum statutory school leaving age (16+)
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| Customer Service Level 5 | Customer Service (5N0972) | QQI |
| Work Experience | Work Experience (5N1356) | QQI |
| Communications Level 5 | Communications (5N0690) | QQI |
| Business English | Business English (4N1108) | QQI |
| Desktop Publishing Level 5 | Desktop Publishing (5N0785) | QQI |
| Marketing Practice | Marketing Practice (5N1400) | QQI |
| Text Production – 5N1422 | Text Production (5N1422) | QQI |
| Marketing Practice 5N1400 | Marketing Practice (5N1400) | QQI |
| Business Administration Skills 5N1610 | Business Administration Skills (5N1610) | QQI |
| Digital Media Technology | Digital Media Technology (4N1858) | QQI |
On completion of this programme learners will have the skills, knowledge and competencies to
work independently and under supervision in a range of business sectors and contexts and or to
progress to further and or higher education and training.