Fulltime Classroom Business and administration and law

Professional Reception & Customer Care Skills (Business Studies)

Course Description
This one-year Level 5 Award course will equip learners with a diverse range of skills for the modern office environment. With an emphasis on customer care, it will particularly equip learners for reception duties in a range of environments. It caters for those at entry level or those wishing to upskill and/or change career/return to the workplace. You will develop general office skills and become technically proficient in an administration/office environment.

Career Opportunities
Hotels, Hospitality settings
Corporate/Business settings
Legal and medical offices

Higher Education Progression
Learners can pursue further qualifications at Level 6, 7 or 8. A Career Guidance Counsellor is available throughout the year for one-to-one mentoring and to assist with applications to further education facilities.

Work Placement
Learners must find and complete work experience placements in a related area – this will consist of a 2-week block, at a specified period during the academic year. This enables learners to gain valuable experience in the sector and apply their learning in a work environment.

Target Award

QQI Business Studies – 5M2102

Start Date: 11-09-2023 Hours/week: 28 Hrs 00 Mins Duration: 38 weeks


Day Mornings Afternoons Evenings
Education Requirements
NFQ Level 4 or equivalent when accessing a Level 5 programme.
CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English
Mature learner entry requirements available via the local ETB pathway
Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners) *Each provider may have additional requirements, not outlined above.

Age Requirements
Minimum statutory school leaving age (16+)

Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.

Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.

Module Award Body
Customer Service Level 5 Customer Service (5N0972) QQI
Work Experience Work Experience (5N1356) QQI
Communications Level 5 Communications (5N0690) QQI
Business English Business English (4N1108) QQI
Desktop Publishing Level 5 Desktop Publishing (5N0785) QQI
Marketing Practice Marketing Practice (5N1400) QQI
Text Production – 5N1422 Text Production (5N1422) QQI
Marketing Practice 5N1400 Marketing Practice (5N1400) QQI
Business Administration Skills 5N1610 Business Administration Skills (5N1610) QQI
Digital Media Technology Digital Media Technology (4N1858) QQI
Learning Outcomes
On completion of this programme learners will have the skills, knowledge and competencies to
work independently and under supervision in a range of business sectors and contexts and or to
progress to further and or higher education and training.


Norsegate House


Unit 6n, St Peter’s Square, Wexford, Y35 P27X


  • Pay Parking
  • Tea/Coffee Making

Contact Details

Course Contact:
Theresa OReilly