Apply Now
ParttimeClassroomGeneric programmes and qualifications

Customer Service (4N1989) Employment Skills – Cappoquin


The purpose of this award is to enable the learner to develop the relevant knowledge, skill and competence in a broad range of employment and personal skills which enable employment, under direct supervision, in a variety of sectors, or progression to further education
or training.

Target Award

QQI Employment Skills – 4M0857

Start Date: 18-04-2023Hours/week: 04 Hrs 00 MinsDuration: 6 weeks


Day Mornings Afternoons Evenings
Education Requirements
Applicants should have a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme. Applicants may have participated in primary and secondary education although no formal qualifications are required.

Age Requirements
Please see course details for minimum age requirements

Please refer to Programme Descriptor for Programme Aims and Objectives

Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.

Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work under direction with some ability to work on their own initiative.

Module Award Body
Customer Service Customer Service (4N1989) QQI
On completion of this programme learners will have acquired a broad range of personal skills which will enable personal development and active citizenship, and/or to progress to employment and/or further education or training. Programme content includes modules such as IT Skills, communication skills, work experience, personal effectiveness.

This programme leads to a QQI Level 4 Major Award in General Learning.


Cappoquin WWETB Further Education &Training Centre


Twig Bog, , Mill St, , Cappoquin , Co. Waterford,, P51 E2NV


  • Free Parking
  • Tea/Coffee Making

Contact Details

Course Contact:
antonia splini