Customer Service (4N1989) Employment Skills – Cappoquin
Purpose
The purpose of this award is to enable the learner to develop the relevant knowledge, skill and competence in a broad range of employment and personal skills which enable employment, under direct supervision, in a variety of sectors, or progression to further education
or training.
Target Award
QQI Employment Skills – 4M0857
Applicants should have a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme. Applicants may have participated in primary and secondary education although no formal qualifications are required.
Age Requirements
Please see course details for minimum age requirements
Please refer to Programme Descriptor for Programme Aims and Objectives
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work under direction with some ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| Customer Service | Customer Service (4N1989) | QQI |
This programme leads to a QQI Level 4 Major Award in General Learning.