Professional Reception & Customer Care Skills (Business Studies)
This one-year Level 5 Award course will equip learners with a diverse range of skills for the modern office environment. With an emphasis on customer care, it will particularly equip learners for reception duties in a range of environments. It caters for those at entry level or those wishing to upskill and/or change career/return to the workplace. You will develop general office skills and become technically proficient in an administration/office environment.
Hotels, Hospitality settings
Legal and medical offices
Higher Education Progression
Learners can pursue further qualifications at Level 6, 7 or 8. A Career Guidance Counsellor is available throughout the year for one-to-one mentoring and to assist with applications to further education facilities.
Learners must find and complete work experience placements in a related area – this will consist of a 2-week block, at a specified period during the academic year. This enables learners to gain valuable experience in the sector and apply their learning in a work environment.
QQI Business Studies – 5M2102
NFQ Level 4 or equivalent when accessing a Level 5 programme.
CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English
Mature learner entry requirements available via the local ETB pathway
Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners) *Each provider may have additional requirements, not outlined above.
Minimum statutory school leaving age (16+)
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
|Customer Service Level 5||Customer Service (5N0972)||QQI|
|Work Experience||Work Experience (5N1356)||QQI|
|Communications Level 5||Communications (5N0690)||QQI|
|Business English||Business English (4N1108)||QQI|
|Desktop Publishing Level 5||Desktop Publishing (5N0785)||QQI|
|Marketing Practice||Marketing Practice (5N1400)||QQI|
|Text Production – 5N1422||Text Production (5N1422)||QQI|
|Marketing Practice 5N1400||Marketing Practice (5N1400)||QQI|
|Business Administration Skills 5N1610||Business Administration Skills (5N1610)||QQI|
|Digital Media Technology||Digital Media Technology (4N1858)||QQI|
On completion of this programme learners will have the skills, knowledge and competencies to
work independently and under supervision in a range of business sectors and contexts and or to
progress to further and or higher education and training.