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Retail Skills – WYTEC 2022/2023

The aim of the programme is to enable the learner develop the knowledge, skills and competence to work in a retail environment, under supervision, providing effective customer service and retail selling, performing a range of payment transactions and engaging in stock control activities.
On successful completion of the programme, learners may progress to further education and training.

Target Award

QQI Retail Skills – 4M1998

Start Date: 04-06-2023Hours/week: 28 Hrs 00 MinsDuration: 52 weeks


Day Mornings Afternoons Evenings
Education Requirements
Applicants must have achieved a QQI Level 3 Major Award or its equivalent.

Age Requirements
Applicants must have reached the current statutory school leaving age.

Learning Aptitude
A good standard of written and spoken English and attention to detail is essential.

Previous Experience

Module Award Body
Career Planning And Work Experience (4N1168) Work Experience (4N1168) QQI
Information Technology Skills (4N1125) Information Technology Skills (4N1125) QQI
Communications (4N0689) Communications (4N0689) QQI
Customer Service (4N1989) Customer Service (4N1989) QQI
Retail Sales Techniques – 4N1183 Retail Sales Techniques (4N1183) QQI
Retail Payment Procedures (4N1185) Retail Payment Procedures (4N1185) QQI
Personal Effectiveness(4N1132) Personal Effectiveness (4N1132) QQI
Workplace Safety (4N1124) Workplace Safety (4N1124) QQI
Explain a range of information technology concepts and terminology; describe the impact of information technology on personal, working and community life; manage files, folders and directories; navigate specific internet sites; create and manage a personal email account and develop skills in data entry and word processing.
Act as an effective member of a team, completing team-related tasks under instruction, while taking responsibility for own activities and actions.
Demonstrate skills, knowledge and competence in a retail selling environment
Order, store and monitor goods correctly for the retail sector
Process a range of payment procedures within a retail environment
Communicate verbally and non-verbally in routine everyday tasks, and in work-related tasks
provide effective customer service within a range of commercial and voluntary environments. Learners will attain a level of competence that will enable them to operate independently under general supervision.
set achievable goals for work experience, develop insight into the nature and demands of work, compile relevant material for work experience e.g. CV, letter of application etc utilize learning opportunities presented by work experience, develop employable skills e.g. communication skills, teamwork, co-operation, and reflect on learning to apply to future career plans.

Employability Statement
The successful completion of this programme will enable applicants to work under supervision in retail selling.




Ballinaneashagh, Cork Road, Waterford


  • Free Parking
  • Wheel Chair Access
  • Full Canteen

Contact Details

Course Contact:
Maria Lindell


087 719 1422