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FulltimeClassroomBusiness and administration and law

SKILLS TO COMPETE- Office Administration/ Call Centre Operations Connect Programme 2022

The programme aims to provide learners with the skill, knowledge and competencies to provide administrative support to include, use of office equipment, use of computer applications, document production, managing filing systems and diaries in a variety of office settings.

Target Award

QQI Office Administration – 5M1997

Start Date: 30-01-2023Hours/week: 35 Hrs 00 MinsDuration: 46 weeks

Timetable

Day Mornings Afternoons Evenings
Monday
Tuesday
Wednesday
Thursday
Friday
Education Requirements
NFQ Level 4 or equivalent when accessing a Level 5 programme.
CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English
Mature learner entry requirements available via the local ETB pathway
Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners)
*Each provider may have additional requirements, not outlined above.

Age Requirements
Minimum statutory school leaving age (16+)


Learning Aptitude
Good numerical and communication skills are essential, including verbal and written command of the English language. An ability to copy type at a speed of 15 wpm is also essential.


Previous Experience
N/A

Module Award Body
Text Production (Community) Text Production (5N1422) QQI
Database Methods (Community) Database Methods (5N0783) QQI
Information And Administration (Community) Information & Administration (5N1389) QQI
Word Processing (Community) Word Processing (5N1358) QQI
Contact Centre Skills (Community) Contact Centre Skills (5N1361) QQI
Customer Service (5N0972) Customer Service (5N0972) QQI
Communications 5N0690 Communications (5N0690) QQI
Career Planning And Work Experience – 5N1356 Work Experience (5N1356) QQI
Personal Professional Development Personal & Professional Development (5N2985) QQI
Spreadsheet Methods Spreadsheet Methods (5N1977) QQI
Medical Terminology Medical Terminology (5N2428) QQI
Principles And Practice Of Selling L5 Principles & Practice of Selling (5N2062) QQI
1.Display a broad range of knowledge, skills and competence in the field of office administration.

2.Apply a broad range of text production and word-processing skills effectively in the managed learning or work experience environments.

3.Demonstrate a broad range of specified cognitive and practical skills related to their core as well as their elective module choices.

4.Display an ability to interact positively and effectively, with a considerable degree of responsibility and autonomy, in the managed learning environment and the learner’s individual work experience situation.

5.Demonstrate a specified range of knowledge, skills and competence, which is determined by their elective module choices, as required for their chosen career path.

6.Engage productively in a supervized learning and external work experience environment.

Provider

Connect Programme


Location

Manor St John lisduggan, Lisduggan, Waterford.


Facilities

  • Free Parking
  • Wheel Chair Access
  • Tea/Coffee Making

Contact Details

Course Contact:
Noel Hackett

Email:
noelhackett@wwetb.ie

Phone:
05851408