Customer Service QQI 5
The objectives of this course are to cover the following:
1. To enable the learner to explore the role of customer service in organisational
effectiveness
2. To facilitate the learner to explore the role and responsibilities of a representative of an
organisation and work effectively as part of a team
3. To enable the learner to acquire a range of verbal and non-verbal skills in order to meet
customer needs, handle customer complaints and deliver good customer care
4. To create an awareness of consumer protection legislation, appreciate the rights of all
customers regardless of gender, marital status, family status, sexual orientation, religion,
age, disability, race or culture
5. To assist the learner to develop the academic and vocational language, literacy and
numeracy skills related to Customer Service through the medium of the indicative content
6. To enable the learner to take responsibility for his/her own learning.
Target Award
QQI Business Administration – 5M2468
Start Date: 28-08-2025 Hours/week: 02 Hrs 00 Mins Duration: 39 weeks
NFQ Level 4 or equivalent when accessing a Level 5 programme.
CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English
Mature learner entry requirements available via the local ETB pathway
Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners)
*Each provider may have additional requirements, not outlined above.
Age Requirements
Minimum statutory school leaving age (16+)
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| Customer Service (5N0972) | Customer Service (5N0972) | QQI |
Employability Statement
The successful completion of the QQI Level 5 Major Award in Business Administration will enable applicants to work under supervision in an administrative role in a range of business contexts.