Programme Aim 1. Explain the principles of customer service 2.Outline the importance of quality customer service to the development and success of an organisation...
Programme Aim 1. Identify types of business organisations and the market environments in which they operate. 2.Identify the skills, functions and responsibilities required by...
Programme Aim In preparation to Return to Work, provide the learner with the personal knowledge and skills to participate in a suitable work placement...
Programme Aim 1. Describe the different office services, duties and responsibilities performed within an organisation 2.Explain the different communication media used in the office...
Programme Aim The aim of this programme is to enable the learner to develop the relevant knowledge, skills and competence in a broad range...
The objectives of this course are to cover the following: 1. To explore with the learner professional skills required by a receptionist to operate...
Objectives of the Programme Module 1. To create an awareness of I.T. concepts and technology and the impact of Information Technology on everyday life....
Programme Aim This programme module aims to provide the learner with the personal knowledge, skills and capacity to effectively use a range of common...
Programme Aim This programme module aims to provide the learner with the knowledge, skills and capacity to communicate effectively in a variety of everyday...
Programme Aim This programme module aims to provide the learner with the skills, knowledge and competence to communicate confidently, accurately and effectively in English...