Parttime Classroom Health and welfare

Healthcare Support – Communications NR

Objectives of the Programme Module
 To facilitate the learner to acquire communications skills relevant to vocational, personal
and interpersonal development
 To assist the learner to explore the use of modern information and communications
technology (ICT), in personal and vocational life.
 To enable the learner to develop an awareness of the essential role played by
communications and relevant legislation in human interaction.
 To assist the learner to develop the academic and vocational language, literacy and/or
numeracy skills related to Communications through the medium of the indicative content
 To enable the learner to take responsibility for his/her own learning.

Target Award

QQI Healthcare Support – 5M4339

Start Date: 05-11-2024 Hours/week: 06 Hrs 00 Mins Duration: 9 weeks


Day Mornings Afternoons Evenings
Education Requirements
NFQ Level 4 or equivalent when accessing a Level 5 programme.
CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English
Mature learner entry requirements available via the local ETB pathway
Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners)
*Each provider may have additional requirements, not outlined above.

Age Requirements
Minimum statutory school leaving age (16+)

Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.

Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.

Module Award Body
Communications Level 5 Communications (5N0690) QQI
Learners will be able to:
1. Analyse a range of current issues in communications and information technology
2. Summarise in practical terms the elements of legislation that must be observed in a
personal and/or work context, to include health, safety and welfare at work and
communications-related legislation
3. Use appropriate non-verbal and visual communication in personal- and work-related
settings, to include one-to-one, in a group/team, and in formal and informal
4. Demonstrate verbal skills appropriate to working under general direction, to include
making a case and presenting a point of view in group discussion, formal meetings,
5. Demonstrate listening skills appropriate to working under general direction, to
include making eye contact, receiving and interpreting information, control of
personal response
6. Use reading techniques appropriate to a task, to include skimming, obtaining an
overview, identifying key points, critical evaluation, in depth analysis
7. Critique information from a range of complex written material, to include technical/
vocational, personal, literary, and written and visual media texts
8. Research a relevant vocational topic, to include use of primary and secondary
sources, acknowledgement of sources, use of enquiry techniques and methods to
establish validity and reliability
9. Use drafting, proofreading and editing skills to write a range of documents that
follow the conventions of language usage (spelling, punctuation, syntax), to include
creative writing, business proposals, correspondence, reports, memoranda, minutes,
10. Demonstrate communications styles and techniques relevant to different situations
in work and leisure, to include one-to-one and group contexts in conversation,
interview, oral presentation, question and answer session and for the purposes of
persuading, advocacy and informing
11. Choose the appropriate communications technology to give and receive requests,
instructions, suggestions, discussion and feedback in both work and leisure, to
include a rationale for choosing one technology over another in different contexts
and for different messages.


New Ross BTEI


Michael Street FET Centre, Michael Street, New Ross, Y34 N799

Contact Details

Course Contact:
Susan Neville