NR General Office Skills L4
This programme module aims to equip the learner with the knowledge, skill and competence to
perform administrative functions within an office environment, including duties and key
responsibilities
Target Award
QQI Office Skills – 4M2070
Start Date: 31-08-2026 Hours/week: 03 Hrs 30 Mins Duration: 15 weeks
No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme.
Age Requirements
Please see course details for minimum age requirements.
For further information on Learner Profile please refer to relevant section of the Programme Descriptor.
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| Business English | Business English (4N1108) | QQI |
| English And Communications Level 4 | Communications (4N0689) | QQI |
| General Office Skills | General Office Skills (4N1116) | QQI |
1. Describe the different office services, duties and responsibilities performed within an
organisation
2. Explain the different communication media used in the office environment
3. Describe the essential elements of a good filing system to include advantages and
disadvantages of different methods of classification
4. Explain the concept of data protection
5. Discuss limitation of damage to persons and property in the event of emergencies
6. Perform routine office tasks using a range of office equipment and technology
7. Communicate information effectively on behalf of self and others using a range of media
8. Process a range of business documents according to established procedures
9. Use a paper based system and a computer system to enter and retrieve data
10. Process incoming and outgoing calls including conveying information accurately
11. Apply safe working practices including care of office equipment
12. Maintain an organised, tidy and pleasant working environment.