SWWFRC Office Administration L5 2026/27
The programme is designed to provide training opportunities to raise competency levels of unemployed people, facilitating their progression to or towards labour market participation..
The programme aims to provide learners with a broad range of general office skills that will enable them to obtain entry level employment or progress to further education and training. The programme will provide learners with opportunities to develop effective verbal and written communication skills appropriate for a business environment. Competence in information technology skills is also included and an ability to interact effectively with customers or clients in an office environment.
This programme leads to a QQI Level 5 Major Award in Office Skills for learners who meet the award requirements.
Continuous Hours/week: 20 Hrs 00 Mins
Applicants seeking entry to the programme must have achieved a minimum of a QQI level 3 Major Award or its equivalent
Age Requirements
16
Learning Aptitude
Applicants must demonstrate good interpersonal skills and a desire to work in an office environment.
Previous Experience
Applicants may have achieved the equivalent standard of knowledge, skill and competence through relevant work experience.
| Module | Award | Body |
|---|---|---|
| Business English (Community) | Business English (4N1108) | QQI |
| Customer Service (5N0972) | Customer Service (5N0972) | QQI |
| Text Production – 5N1422 | Text Production (5N1422) | QQI |
| Communications 5N0690 | Communications (5N0690) | QQI |
| Word Processing – 5N1358 | Word Processing (5N1358) | QQI |
| Information & Administration 5N1389 | Information & Administration (5N1389) | QQI |
| Work Practice – Office Administration (5N1433D) | Work Practice (5N1433) | QQI |
| Payroll Manual And Computerised-5N1546 | Payroll Manual & Computerised (5N1546) | QQI |
| Reception And Frontline Office Skills | Reception & Frontline Office Skills (5N1407) | QQI |
On completion of this programme learners will have the skills, knowledge and competencies to independently and effectively carry out a range of information, administrative and service functions in tourism-related enterprises or to progress to further or higher education and training