The Customer Charter details the expectations and standards we have set for our organisation and our commitment to providing a professional, efficient and courteous service to all our customers – internal and external – in accordance with the principles of Quality Customer Service under the Code of Practice for the Governance of Education and Training Boards.
To ensure that complaints are heard and addressed appropriately, WWETB operates two separate complaints procedures. One procedure applies to complaints made by parents/guardians of students or adult learners currently enrolled in a WWETB school or centre concerning a member of staff, while the other applies to all other complaints. If you wish to make a complaint, you are encouraged to familiarise yourself with the relevant procedure before submitting it. This will help ensure that the matter is considered through the appropriate process and dealt with by the relevant personnel in a fair, consistent, and timely manner.