Fulltime Classroom Business and administration and law

Connect Programme STC Office Administration / Call Centre Operations 5M1997

The programme aims to provide learners with the skill, knowledge and competencies to provide administrative support to include, use of office equipment, use of computer applications, document production, managing filing systems and diaries in a variety of office settings.

Target Award

QQI Office Administration – 5M1997

Start Date: 24-06-2024 Hours/week: 31 Hrs 15 Mins Duration: 36 weeks


Day Mornings Afternoons Evenings
Education Requirements
NFQ Level 4 or equivalent when accessing a Level 5 programme.
CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English
Mature learner entry requirements available via the local ETB pathway
Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners)
*Each provider may have additional requirements, not outlined above.

Age Requirements
Minimum statutory school leaving age (16+)

Learning Aptitude
Good numerical and communication skills are essential, including verbal and written command of the English language. An ability to copy type at a speed of 15 wpm is also essential.

Previous Experience

Module Award Body
Text Production (Community) Text Production (5N1422) QQI
Database Methods (Community) Database Methods (5N0783) QQI
Information And Administration (Community) Information & Administration (5N1389) QQI
Word Processing (Community) Word Processing (5N1358) QQI
Customer Service (5N0972) Customer Service (5N0972) QQI
Contact Centre Skills – 5N1361 Contact Centre Skills (5N1361) QQI
Communications 5N0690 Communications (5N0690) QQI
Work Practice – Office Administration (5N1433D) Work Practice (5N1433) QQI
Work Practice – 5N1433 Work Practice (5N1433) QQI
Personal Professional Development Personal & Professional Development (5N2985) QQI
Spreadsheet Methods Spreadsheet Methods (5N1977) QQI
Medical Terminology Medical Terminology (5N2428) QQI
1.Display a broad range of knowledge, skills and competence in the field of office administration.

2.Apply a broad range of text production and word-processing skills effectively in the managed learning or work experience environments.

3.Demonstrate a broad range of specified cognitive and practical skills related to their core as well as their elective module choices.

4.Display an ability to interact positively and effectively, with a considerable degree of responsibility and autonomy, in the managed learning environment and the learner’s individual work experience situation.

5.Demonstrate a specified range of knowledge, skills and competence, which is determined by their elective module choices, as required for their chosen career path.

6.Engage productively in a supervized learning and external work experience environment.


Connect Programme


Manor St John lisduggan, Lisduggan, Waterford.


  • Free Parking
  • Wheel Chair Access
  • Tea/Coffee Making

Contact Details

Course Contact:
Dominika McCarthy


087 7191422