Fulltime Classroom Business and administration and law

National Learning Network Retail Skills and Reception Skills 4M1998 – 2024

104 weeks The purpose of the programme is to enable the learner to develop the knowledge, skills and competence to work in a retail environment, under supervision, engaging in retail selling and performing a range of payment transactions. On successful completion of the programme, learners may progress to further education and training.

Target Award

QQI Retail Skills – 4M1998

Start Date: 24-06-2024 Hours/week: 34 Hrs 15 Mins Duration: 52 weeks


Day Mornings Afternoons Evenings
Education Requirements
No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme.

Age Requirements
Please see course details for minimum age requirements

Please refer to Programme Descriptor for further information on Learner Profile.

Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.

Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course and be able to work under direction with some ability to work on their own initiative.

Module Award Body
English And Communications Level 4 Communications (4N0689) QQI
Customer Service Customer Service (4N1989) QQI
Retail Sales Techniques Retail Sales Techniques (4N1183) QQI
Communications (Community) Communications (4N0689) QQI
Customer Service (Community) Customer Service (4N1989) QQI
Information Technology Skills (Community) Information Technology Skills (4N1125) QQI
Work Experience (Community) Work Experience (4N1168) QQI
Workplace Safety (Community) Workplace Safety (4N1124) QQI
Computer Applications (4N1112) Computer Applications (4N1112) QQI
Personal Effectiveness(4N1132) Personal Effectiveness (4N1132) QQI
Stock Control (4N1184) Stock Control (4N1184) QQI
Retail Payment Procedures (4N1185) Retail Payment Procedures (4N1185) QQI
Reception Skills Reception Skills (4N1867) QQI
Learning Outcomes
On completion of this programme learners will have the skills, knowledge and competency to
work under supervision in the retail sector and or to progress to further education and training.




Unit 7, IDA Industrial Estate, Cork Road, Waterford


  • Free Parking
  • Wheel Chair Access
  • Full Canteen

Contact Details

Course Contact:
Richard Grant